{"id":4406,"date":"2025-12-11T16:04:11","date_gmt":"2025-12-11T13:04:11","guid":{"rendered":"https:\/\/tr.sektorturk.com\/?p=4406"},"modified":"2025-12-11T16:04:22","modified_gmt":"2025-12-11T13:04:22","slug":"mplus-turkiye-yuzde-71-genc-calisan-profiliyle-musteri-deneyimini-donusturuyor","status":"publish","type":"post","link":"https:\/\/tr.sektorturk.com\/?p=4406","title":{"rendered":"Mplus T\u00fcrkiye, y\u00fczde 71 gen\u00e7 \u00e7al\u0131\u015fan profiliyle m\u00fc\u015fteri deneyimini d\u00f6n\u00fc\u015ft\u00fcr\u00fcyor"},"content":{"rendered":"\n<p><strong>T\u00fcrkiye\u2019nin lider d\u0131\u015f kaynak (BPO) hizmet sa\u011flay\u0131c\u0131lar\u0131ndan Mplus T\u00fcrkiye, \u00e7a\u011fr\u0131 merkezi sekt\u00f6r\u00fcnde gen\u00e7 yeteneklerin potansiyelini stratejik bir avantaja d\u00f6n\u00fc\u015ft\u00fcr\u00fcyor. \u00c7al\u0131\u015fanlar\u0131n\u0131n y\u00fczde 71\u2019i Z ku\u015fa\u011f\u0131ndan olu\u015fan Mplus T\u00fcrkiye, Mplus Academy \u00e7at\u0131s\u0131 alt\u0131nda sundu\u011fu e\u011fitim ve geli\u015fim programlar\u0131yla gen\u00e7 yeteneklerin becerilerini geli\u015ftirmeye odaklan\u0131yor. Hibrit \u00e7al\u0131\u015fma modeli ve dijital ara\u00e7larla desteklenen \u00e7al\u0131\u015fma ortam\u0131yla gen\u00e7lerin h\u0131zl\u0131 \u00f6\u011frenme ve inovasyon yeteneklerini \u00f6n plana \u00e7\u0131karan Mplus T\u00fcrkiye, insan odakl\u0131 yakla\u015f\u0131m\u0131yla gelece\u011fin i\u015f g\u00fcc\u00fcn\u00fc \u015fekillendiriyor.<\/strong><\/p>\n\n\n\n<p>Ar-Ge merkezinde geli\u015ftirdi\u011fi yapay zek\u00e2 destekli \u00e7\u00f6z\u00fcmlerle Business Process Technology Outsourcing (BPTO) d\u00f6n\u00fc\u015f\u00fcm\u00fcnde \u00f6nc\u00fc rol \u00fcstlenen <strong>Mplus T\u00fcrkiye<\/strong>, m\u00fc\u015fteri ileti\u015fiminde, gen\u00e7 yeteneklerin potansiyelini zirveye ta\u015f\u0131may\u0131 ama\u00e7l\u0131yor. \u00c7al\u0131\u015fanlar\u0131n\u0131n y\u00fczde 71\u2019i Z ku\u015fa\u011f\u0131ndan olu\u015fan Mplus T\u00fcrkiye, sekt\u00f6rde gen\u00e7lerin tercih etti\u011fi \u015firketler aras\u0131nda yer al\u0131yor. Z ku\u015fa\u011f\u0131 \u00e7al\u0131\u015fanlar\u0131n\u0131n potansiyelini desteklemek i\u00e7in e\u011fitim, mentorluk ve kariyer f\u0131rsatlar\u0131 sunan Mplus T\u00fcrkiye, onlar\u0131n profesyonel geli\u015fimlerini de destekliyor.<\/p>\n\n\n\n<p><strong>\u201cMplus Academy ile \u00e7al\u0131\u015fanlar\u0131m\u0131z\u0131n becerilerini g\u00fc\u00e7lendiriyoruz\u201d<\/strong><\/p>\n\n\n\n<p>Gen\u00e7lerin operasyonel verimlili\u011fi, teknoloji adaptasyonunu ve inovasyon h\u0131z\u0131n\u0131 art\u0131rd\u0131\u011f\u0131n\u0131 belirten<strong> Mplus T\u00fcrkiye \u0130nsan Kaynaklar\u0131 Direkt\u00f6r\u00fc (CHRO) Bar\u0131\u015f \u015eanl\u0131o\u011flu, <\/strong>Z ku\u015fa\u011f\u0131 \u00e7al\u0131\u015fanlar\u0131n\u0131n, \u00e7ok kanall\u0131 ve dijital odakl\u0131 hizmet yap\u0131s\u0131na do\u011fal bir uyum sa\u011flad\u0131\u011f\u0131n\u0131 s\u00f6yledi. Gen\u00e7lerin h\u0131zl\u0131 \u00f6\u011frenme, sorun \u00e7\u00f6zme, sosyal medya ve dijital ileti\u015fim ara\u00e7lar\u0131n\u0131 etkin kullanma yeteneklerinin Mplus T\u00fcrkiye i\u00e7in stratejik bir avantaj sundu\u011funa dikkat \u00e7eken <strong>\u015eanl\u0131o\u011flu<\/strong>, \u201cGen\u00e7 yeteneklerin enerjisi ve dijital yetkinlikleriyle m\u00fc\u015fteri deneyimini yeniden tan\u0131mlamay\u0131 hedefliyoruz. Bu do\u011frultuda Mplus Academy \u00e7at\u0131s\u0131 alt\u0131nda sundu\u011fumuz e\u011fitim ve geli\u015fim programlar\u0131yla, gen\u00e7 \u00e7al\u0131\u015fanlar\u0131m\u0131z\u0131n hem i\u015f g\u00fcc\u00fc verimlili\u011fini art\u0131r\u0131yor hem de ba\u011fl\u0131l\u0131k ve motivasyonlar\u0131n\u0131 g\u00fc\u00e7lendiriyoruz\u201d dedi.<\/p>\n\n\n\n<p><strong>\u201cZ ku\u015fa\u011f\u0131yla birlikte yar\u0131n\u0131n m\u00fc\u015fteri deneyimi vizyonunu \u015fekillendiriyoruz\u201d<\/strong><strong><\/strong><\/p>\n\n\n\n<p>Z ku\u015fa\u011f\u0131n\u0131n i\u015f hayat\u0131na getirdi\u011fi esneklik, a\u00e7\u0131k ileti\u015fim ve anlaml\u0131 i\u015f yapma disiplininin Mplus T\u00fcrkiye\u2019nin kurum k\u00fclt\u00fcr\u00fcn\u00fcn \u00f6nemli bir rol oynad\u0131\u011f\u0131n\u0131 ifade eden <strong>\u015eanl\u0131o\u011flu<\/strong>, \u201cGen\u00e7lerin kendilerini ifade edebildi\u011fi bir \u00e7al\u0131\u015fma ortam\u0131 sunmay\u0131 \u00f6nemsiyoruz. Hibrit \u00e7al\u0131\u015fma modelimiz ve insan odakl\u0131 yakla\u015f\u0131m\u0131m\u0131zla Z ku\u015fa\u011f\u0131n\u0131n beklentilerine yan\u0131t veren, onlar\u0131n dinamizmini destekleyen bir yap\u0131 kurduk. Bug\u00fcn gen\u00e7 yeteneklerin g\u00fc\u00e7l\u00fc bir temsil olu\u015fturdu\u011fu bir ekiple ilerliyoruz ve bu yap\u0131y\u0131 onlar\u0131n etkisini art\u0131racak \u015fekilde b\u00fcy\u00fctmek istiyoruz. Z ku\u015fa\u011f\u0131n\u0131n yenilik\u00e7i d\u00fc\u015f\u00fcnme bi\u00e7imi, teknoloji kullan\u0131m\u0131ndaki \u00e7evikli\u011fi ve sorgulay\u0131c\u0131 bak\u0131\u015f\u0131, m\u00fc\u015fteri deneyimi vizyonumuzu ileriye ta\u015f\u0131yan en \u00f6nemli unsurlardan biri ve onlarla birlikte yar\u0131n\u0131n m\u00fc\u015fteri deneyimi vizyonunu \u015fekillendiriyoruz. Bu kapsamda insan odakl\u0131 yakla\u015f\u0131m\u0131m\u0131z ve inovatif bak\u0131\u015f a\u00e7\u0131\u015f\u0131m\u0131zla, T\u00fcrkiye\u2019de istihdam ve m\u00fc\u015fteri deneyimi d\u00f6n\u00fc\u015f\u00fcm\u00fcn\u00fcn \u00f6nc\u00fclerinden biri olmaya devam ediyoruz\u201d diye konu\u015ftu.<\/p>\n\n\n\n<p><strong><u>Mplus T\u00fcrkiye Hakk\u0131nda<\/u><\/strong><\/p>\n\n\n\n<p>T\u00fcrkiye\u2019nin en b\u00fcy\u00fck ba\u011f\u0131ms\u0131z d\u0131\u015f kaynak sa\u011flay\u0131c\u0131lar\u0131ndan biri olan Mplus T\u00fcrkiye, ilk olarak 2000 y\u0131l\u0131nda CMC T\u00fcrkiye ad\u0131yla \u0130stanbul\u2019da kuruldu. Ocak 2020\u2019de, Avrupa\u2019n\u0131n en h\u0131zl\u0131 b\u00fcy\u00fcyen BPO, Teknoloji ve Dan\u0131\u015fmanl\u0131k \u015firketler grubu Mplus\u2019\u0131n en b\u00fcy\u00fck \u00fcyesi olarak faaliyet g\u00f6stermeye ba\u015flad\u0131. G\u00fcnden g\u00fcne b\u00fcy\u00fcyen BPO alan\u0131n\u0131n BPTO d\u00f6n\u00fc\u015f\u00fcm\u00fcne \u00f6nc\u00fcl\u00fck eden Mplus T\u00fcrkiye, farkl\u0131 sekt\u00f6rlerden global i\u015f ortaklar\u0131n\u0131; kendi geli\u015ftirdi\u011fi yenilik\u00e7i entegre \u00e7\u00f6z\u00fcmlerinin yan\u0131 s\u0131ra ba\u015far\u0131l\u0131 i\u015f d\u00f6n\u00fc\u015f\u00fcmlerini sa\u011flayacak b\u00fct\u00fcnsel dan\u0131\u015fmanl\u0131k hizmetleri ile 360\u00b0 \u00e7ok kanall\u0131 ileti\u015fim ve insan odakl\u0131 m\u00fc\u015fteri deneyimi sunma hedeflerine ula\u015ft\u0131r\u0131yor. T\u00fcrkiye ve Avrupa\u2019daki 62 lokasyonda, 58\u2019in \u00fczerinde \u00fclkeden 300\u2019den fazla kuruma yakla\u015f\u0131k 15.000 \u00e7al\u0131\u015fan\u0131 ile 32 dilde hizmet veren Mplus Group\u2019un T\u00fcrkiye kadrosunda 10.000\u2019in \u00fczerinde ki\u015fi g\u00f6rev al\u0131rken, 100\u2019\u00fcn \u00fczerinde projede, 10\u2019dan fazla dilde m\u00fc\u015fteri deneyimi ve m\u00fc\u015fteri ileti\u015fimi deste\u011fi sunuluyor.<\/p>\n\n\n\n<figure class=\"wp-block-embed\"><div class=\"wp-block-embed__wrapper\">\nhttps:\/\/mplusgroup.eu\/turkiye\n<\/div><\/figure>\n\n\n\n<p><strong><u>Ayr\u0131nt\u0131l\u0131 Bilgi ve \u0130leti\u015fim \u0130\u00e7in;<\/u><\/strong><\/p>\n\n\n\n<p><strong>Ahmet Do\u011fan<br>Medya Direkt\u00f6r\u00fc<br><\/strong><br><strong>Adres:<\/strong> Me\u015frutiyet Caddesi No:100\/1 \u015ei\u015fhane\/Beyo\u011flu<br><strong>Tel:<\/strong> 0212 255 00 12<br><strong>Gsm:<\/strong>0536 892 88 21<br><a href=\"http:\/\/www.brandworks.com.tr\/\"><strong>http:\/\/www.brandworks.com.tr<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>T\u00fcrkiye\u2019nin lider d\u0131\u015f kaynak (BPO) hizmet sa\u011flay\u0131c\u0131lar\u0131ndan Mplus T\u00fcrkiye, \u00e7a\u011fr\u0131 merkezi sekt\u00f6r\u00fcnde gen\u00e7 yeteneklerin potansiyelini stratejik bir avantaja d\u00f6n\u00fc\u015ft\u00fcr\u00fcyor. \u00c7al\u0131\u015fanlar\u0131n\u0131n y\u00fczde 71\u2019i Z ku\u015fa\u011f\u0131ndan olu\u015fan Mplus T\u00fcrkiye, Mplus Academy \u00e7at\u0131s\u0131 alt\u0131nda sundu\u011fu e\u011fitim ve geli\u015fim programlar\u0131yla gen\u00e7 yeteneklerin becerilerini geli\u015ftirmeye odaklan\u0131yor. Hibrit \u00e7al\u0131\u015fma modeli ve dijital ara\u00e7larla desteklenen \u00e7al\u0131\u015fma ortam\u0131yla gen\u00e7lerin h\u0131zl\u0131 \u00f6\u011frenme ve inovasyon yeteneklerini \u00f6n plana \u00e7\u0131karan Mplus T\u00fcrkiye, insan odakl\u0131 yakla\u015f\u0131m\u0131yla gelece\u011fin i\u015f g\u00fcc\u00fcn\u00fc \u015fekillendiriyor. Ar-Ge merkezinde geli\u015ftirdi\u011fi yapay zek\u00e2 destekli \u00e7\u00f6z\u00fcmlerle Business Process Technology Outsourcing (BPTO) d\u00f6n\u00fc\u015f\u00fcm\u00fcnde \u00f6nc\u00fc rol \u00fcstlenen Mplus T\u00fcrkiye, m\u00fc\u015fteri ileti\u015fiminde, gen\u00e7 yeteneklerin potansiyelini zirveye ta\u015f\u0131may\u0131 ama\u00e7l\u0131yor. \u00c7al\u0131\u015fanlar\u0131n\u0131n y\u00fczde 71\u2019i Z ku\u015fa\u011f\u0131ndan olu\u015fan Mplus T\u00fcrkiye, sekt\u00f6rde gen\u00e7lerin tercih etti\u011fi \u015firketler aras\u0131nda yer al\u0131yor. Z ku\u015fa\u011f\u0131 \u00e7al\u0131\u015fanlar\u0131n\u0131n potansiyelini desteklemek i\u00e7in e\u011fitim, mentorluk ve kariyer f\u0131rsatlar\u0131 sunan Mplus T\u00fcrkiye, onlar\u0131n profesyonel geli\u015fimlerini de destekliyor. \u201cMplus Academy ile \u00e7al\u0131\u015fanlar\u0131m\u0131z\u0131n becerilerini g\u00fc\u00e7lendiriyoruz\u201d Gen\u00e7lerin operasyonel verimlili\u011fi, teknoloji adaptasyonunu ve inovasyon h\u0131z\u0131n\u0131 art\u0131rd\u0131\u011f\u0131n\u0131 belirten Mplus T\u00fcrkiye \u0130nsan Kaynaklar\u0131 Direkt\u00f6r\u00fc (CHRO) Bar\u0131\u015f \u015eanl\u0131o\u011flu, Z ku\u015fa\u011f\u0131 \u00e7al\u0131\u015fanlar\u0131n\u0131n, \u00e7ok kanall\u0131 ve dijital odakl\u0131 hizmet yap\u0131s\u0131na do\u011fal bir uyum sa\u011flad\u0131\u011f\u0131n\u0131 s\u00f6yledi. Gen\u00e7lerin h\u0131zl\u0131 \u00f6\u011frenme, sorun \u00e7\u00f6zme, sosyal medya ve dijital ileti\u015fim ara\u00e7lar\u0131n\u0131 etkin kullanma yeteneklerinin Mplus T\u00fcrkiye i\u00e7in stratejik bir avantaj sundu\u011funa dikkat \u00e7eken \u015eanl\u0131o\u011flu, \u201cGen\u00e7 yeteneklerin enerjisi ve dijital yetkinlikleriyle m\u00fc\u015fteri deneyimini yeniden tan\u0131mlamay\u0131 hedefliyoruz. Bu do\u011frultuda Mplus Academy \u00e7at\u0131s\u0131 alt\u0131nda sundu\u011fumuz e\u011fitim ve geli\u015fim programlar\u0131yla, gen\u00e7 \u00e7al\u0131\u015fanlar\u0131m\u0131z\u0131n hem i\u015f g\u00fcc\u00fc verimlili\u011fini art\u0131r\u0131yor hem de ba\u011fl\u0131l\u0131k ve motivasyonlar\u0131n\u0131 g\u00fc\u00e7lendiriyoruz\u201d dedi. \u201cZ ku\u015fa\u011f\u0131yla birlikte yar\u0131n\u0131n m\u00fc\u015fteri deneyimi vizyonunu \u015fekillendiriyoruz\u201d Z ku\u015fa\u011f\u0131n\u0131n i\u015f hayat\u0131na getirdi\u011fi esneklik, a\u00e7\u0131k ileti\u015fim ve anlaml\u0131 i\u015f yapma disiplininin Mplus T\u00fcrkiye\u2019nin kurum k\u00fclt\u00fcr\u00fcn\u00fcn \u00f6nemli bir rol oynad\u0131\u011f\u0131n\u0131 ifade eden \u015eanl\u0131o\u011flu, \u201cGen\u00e7lerin kendilerini ifade edebildi\u011fi bir \u00e7al\u0131\u015fma ortam\u0131 sunmay\u0131 \u00f6nemsiyoruz. Hibrit \u00e7al\u0131\u015fma modelimiz ve insan odakl\u0131 yakla\u015f\u0131m\u0131m\u0131zla Z ku\u015fa\u011f\u0131n\u0131n beklentilerine yan\u0131t veren, onlar\u0131n dinamizmini destekleyen bir yap\u0131 kurduk. Bug\u00fcn gen\u00e7 yeteneklerin g\u00fc\u00e7l\u00fc bir temsil olu\u015fturdu\u011fu bir ekiple ilerliyoruz ve bu yap\u0131y\u0131 onlar\u0131n etkisini art\u0131racak \u015fekilde b\u00fcy\u00fctmek istiyoruz. Z ku\u015fa\u011f\u0131n\u0131n yenilik\u00e7i d\u00fc\u015f\u00fcnme bi\u00e7imi, teknoloji kullan\u0131m\u0131ndaki \u00e7evikli\u011fi ve sorgulay\u0131c\u0131 bak\u0131\u015f\u0131, m\u00fc\u015fteri deneyimi vizyonumuzu ileriye ta\u015f\u0131yan en \u00f6nemli unsurlardan biri ve onlarla birlikte yar\u0131n\u0131n m\u00fc\u015fteri deneyimi vizyonunu \u015fekillendiriyoruz. Bu kapsamda insan odakl\u0131 yakla\u015f\u0131m\u0131m\u0131z ve inovatif bak\u0131\u015f a\u00e7\u0131\u015f\u0131m\u0131zla, T\u00fcrkiye\u2019de istihdam ve m\u00fc\u015fteri deneyimi d\u00f6n\u00fc\u015f\u00fcm\u00fcn\u00fcn \u00f6nc\u00fclerinden biri olmaya devam ediyoruz\u201d diye konu\u015ftu. Mplus T\u00fcrkiye Hakk\u0131nda T\u00fcrkiye\u2019nin en b\u00fcy\u00fck ba\u011f\u0131ms\u0131z d\u0131\u015f kaynak sa\u011flay\u0131c\u0131lar\u0131ndan biri olan Mplus T\u00fcrkiye, ilk olarak 2000 y\u0131l\u0131nda CMC T\u00fcrkiye ad\u0131yla \u0130stanbul\u2019da kuruldu. Ocak 2020\u2019de, Avrupa\u2019n\u0131n en h\u0131zl\u0131 b\u00fcy\u00fcyen BPO, Teknoloji ve Dan\u0131\u015fmanl\u0131k \u015firketler grubu Mplus\u2019\u0131n en b\u00fcy\u00fck \u00fcyesi olarak faaliyet g\u00f6stermeye ba\u015flad\u0131. G\u00fcnden g\u00fcne b\u00fcy\u00fcyen BPO alan\u0131n\u0131n BPTO d\u00f6n\u00fc\u015f\u00fcm\u00fcne \u00f6nc\u00fcl\u00fck eden Mplus T\u00fcrkiye, farkl\u0131 sekt\u00f6rlerden global i\u015f ortaklar\u0131n\u0131; kendi geli\u015ftirdi\u011fi yenilik\u00e7i entegre \u00e7\u00f6z\u00fcmlerinin yan\u0131 s\u0131ra ba\u015far\u0131l\u0131 i\u015f d\u00f6n\u00fc\u015f\u00fcmlerini sa\u011flayacak b\u00fct\u00fcnsel dan\u0131\u015fmanl\u0131k hizmetleri ile 360\u00b0 \u00e7ok kanall\u0131 ileti\u015fim ve insan odakl\u0131 m\u00fc\u015fteri deneyimi sunma hedeflerine ula\u015ft\u0131r\u0131yor. T\u00fcrkiye ve Avrupa\u2019daki 62 lokasyonda, 58\u2019in \u00fczerinde \u00fclkeden 300\u2019den fazla kuruma yakla\u015f\u0131k 15.000 \u00e7al\u0131\u015fan\u0131 ile 32 dilde hizmet veren Mplus Group\u2019un T\u00fcrkiye kadrosunda 10.000\u2019in \u00fczerinde ki\u015fi g\u00f6rev al\u0131rken, 100\u2019\u00fcn \u00fczerinde projede, 10\u2019dan fazla dilde m\u00fc\u015fteri deneyimi ve m\u00fc\u015fteri ileti\u015fimi deste\u011fi sunuluyor. Ayr\u0131nt\u0131l\u0131 Bilgi ve \u0130leti\u015fim \u0130\u00e7in; Ahmet Do\u011fanMedya Direkt\u00f6r\u00fcAdres: Me\u015frutiyet Caddesi No:100\/1 \u015ei\u015fhane\/Beyo\u011fluTel: 0212 255 00 12Gsm:0536 892 88 21http:\/\/www.brandworks.com.tr<\/p>\n","protected":false},"author":2,"featured_media":4408,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[261,1],"tags":[],"class_list":["post-4406","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-basin-bultenleri","category-genel"],"_links":{"self":[{"href":"https:\/\/tr.sektorturk.com\/index.php?rest_route=\/wp\/v2\/posts\/4406","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tr.sektorturk.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tr.sektorturk.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tr.sektorturk.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/tr.sektorturk.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4406"}],"version-history":[{"count":1,"href":"https:\/\/tr.sektorturk.com\/index.php?rest_route=\/wp\/v2\/posts\/4406\/revisions"}],"predecessor-version":[{"id":4409,"href":"https:\/\/tr.sektorturk.com\/index.php?rest_route=\/wp\/v2\/posts\/4406\/revisions\/4409"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tr.sektorturk.com\/index.php?rest_route=\/wp\/v2\/media\/4408"}],"wp:attachment":[{"href":"https:\/\/tr.sektorturk.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4406"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tr.sektorturk.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=4406"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tr.sektorturk.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=4406"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}